Sunday, April 5, 2020
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    Travel Advice – Coronavirus (COVID-19)


    Important Notice to Customers: 17th March

    All customers affected by recent travel restrictions are being contacted directly by our Customer Support Team.

    A further email containing important advice will be sent to ALL customers on 18th March 2020.

    Please wait to receive this email and read carefully before contacting us directly. 

    We will be able to provide a more effective service for you if you have the information you need from us before you call. 

    Please be aware that at this time we have a very large number of customers to look after and it’s really important that those that are most urgently affected receive our most urgent attention. This includes:

    • Families currently in a resort location in Spain, Cyprus, France and Portugal
    • Families due to travel to ALL locations during March

    For all customers with travel plans to locations in April, May, June 2020 please wait to receive our email with instructions and advice on what to do next.

    We really appreciate the enormous level of patience, support and kindness we are receiving from our customers at this time and we’d like to reassure you that we are doing everything we can to minimise the stress and anxiety of this situation for you.

    Thank you for your patience.

    Wendy and the Tots team





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